Pacchetti vacanze in Distretto di Lancaster

The hotel is absolutely nothing like these 10 out of 10 reviews I've read on here. The only logical explanation I can think of is that they've been written by the owners. Communication prior to arrival was terrible, with me having to do all the chasing over several days to try and get the check in instructions and the safe box codes. Upon arrival we met another guest who said we've come to the foreign version of Faulty Towers. Not a good sign we thought. When we entered our room, we found it hadn't been made up after the previous guests. The beds were unmade and wet towels were all over the floor and also on the bed. The room itself was not great. The whole carpet was massively stained and ripped in places. The chairs were broken and the TV remote didnt work. Other reviews praise how wonderful the breakfasts are, yet the information in the room clearly stated they do not do food at this hotel. There were several other things wrong with this place and the only reason I haven't given it one star is because when we complained about the room not being made up or cleaned, they sent someone over straight away to do it. Even though it was done awkwardly around us.

Don’t order breakfast it’s a basket. I was charged a commission amount which was incorrect, but was resolved . No milk to make hot drink in your room . Little things matter

Close to the airport. Clean.